Veterans Affairs Secretary Bob McDonald downplayed Monday the time it takes for veterans to receive medical treatment by comparing the “experience” of waiting for health care to Disneyland guests waiting for a ride.
“When you go to Disney, do they measure the number of hours you wait in line? Or what’s important?” McDonald told reporters at a Christian Science Monitor breakfast in Washington. “What’s important is what’s your satisfaction with the experience?”
American Legion National Commander Dale Barnett excoriated McDonald: “The American Legion agrees that the VA
secretary’s analogy between Disneyland and VA wait times was an unfortunate comparison because people don’t die while waiting to go on Space Mountain.”
secretary’s analogy between Disneyland and VA wait times was an unfortunate comparison because people don’t die while waiting to go on Space Mountain.”“We also disagree with the substance of his comment because wait times are very important to not just the satisfaction quotient, but in some cases the veterans health,” he said in a statement.
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