By Dave Boyer
The Department of Veterans Affairs still has not done enough to stop employees from manipulating veterans’ appointment waiting times, and the agency isn’t giving an accurate picture of the delays in veterans’ health care, a nonpartisan watchdog report said Monday.
The Government Accountability Office found that the Veterans Health Administration is plagued by “the lack of comprehensive scheduling policy” that makes it difficult for officials to identify and fix the problems.
GAO looked at 180 newly enrolled veterans at six VA facilities nationwide, and found that 60 had not been seen by providers at the time of the review.
“Nearly half were unable to access primary care because VA medical center staff did not schedule appointments for 
these veterans in accordance with VHA policy,” the report said.
The 120 veterans waited from 22 days to 71 days from the time they requested appointments until they were actually seen by a provider, the study found.
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