By David Olinger
The Department of Veterans Affairs on Friday handed out promises of reform along with its latest plan to finish its Aurora medical center.
The VA outlined steps it is taking to rein in a sprawling and often confusing bureaucracy. It currently has more than a thousand websites, nearly a thousand 800 numbers and 21 geographical service networks.
The agency says it plans to reduce the number of service networks, create a phone system in 
which needs can be met with one call and build a “unified digital experience” to replace its web of websites.
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