By Dave Boyer
In another black mark for the beleaguered Department of Veterans Affairs, a watchdog reported Wednesday that the agencyās Philadelphia officeforces thousands of veterans to wait nearly a year for answers on claims, loses their mail and falsifies dates on benefits claims.
The VAās pension management center in Philadelphia took an average of 312 days to respond to more than 31,000 inquiries from veterans and their families, the report from the VA Inspector Generalās office found. The agency is required to respond to such inquiries within five days.
āInquiries were mismanaged, leaving questions from customers about benefits and services without answers or assistance,ā said the report obtained by The Washington Times.
Poor record-keeping in Philadelphia also created duplicate documents that resulted in at 
least $2.2 million in overpayments to beneficiaries, a mistake that came up in 23 percent of the cases examined by the IG.
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