By Ruth Campbell
Like many Permian Basin employers, the West Texas VA Health Care System has run into hard times staffing its facilities, which has impacted everything from scheduling appointments to answering calls.
To maintain communications with veterans in the health care systemâs 33-county region, Director Michael L. Kiefer has been holding town hall meetings to hear questions, comments and concerns about the system. He stopped at the Ector County Administration Building Annex Monday evening and spoke to about 85 people.
He brought with him several other VA officials to take questions. Kiefer said the system sees about 17,000 veterans a year in five locations, including the clinic at State Highway 191 and Faudree Road.
Some of the items on veteransâ minds were lack of communication between VA hospitals, the phone system and 
lack of people to answer calls, an ever-changing cast of physicians, having to pay emergency room bills and confusion over whether the VA would pay for certain services outside the VA system.
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