Accenture Federal Services has been awarded a position on the Veterans Benefits Administration (VBA) Conversion & Communications Services contract that will provide innovative technology solutions to improve the veterans’ benefits experience.

Under the five-year, indefinite-delivery/indefinite-quantity (IDIQ) contract valued at up to $900 million, AFS will provide technology optimization and process improvements to VBA as it seeks to improve its responsiveness, accuracy, and efficiency in handling veterans’ documents. This includes supporting existing VBA mail centers with program management services, source material tracking and management, data transfer, inbound mail management, and rules-based processing support.

“Accenture is honored to be selected by the VBA to offer a transformative perspective on its intake and conversion processes,” said Shawn Roman, AFS client account lead for the Department of Veterans Affairs. “By integrating innovative new technologies, commercial capabilities and other assets, AFS will support VBA’s ongoing efforts to modernize and improve the benefits processing experience for our veterans.”

AFS will use commercial capabilities, including artificial intelligence (AI) and robotic process automation (RPA), and other assets such as the Robotics Operations Center to modernize VBA’s benefits processing environment. It will also include the award-winning human-centric design expertise and approaches of the recently expanded Accenture Federal Digital Studio, a collaborative environment where diverse teams use service design principles to help federal government clients advance mission capabilities through innovation and rapid experimentation.

Earlier this year, AFS was awarded a contract by VBA to implement the Harry W. Colmery Veterans Educational Assistance Act of 2017, including all software, integration, testing, maintenance, and training.



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