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By USA TODAY
An âunder-performing workforceâ is always an issue. But itâs especially problematic when the workers are helping veterans in crisis. More than a third of veterans calling the Department of Veterans Affairsâ suicide hotline arenât getting through.
Why? Some workers handle only a handful of calls per day and leave early, according to emails obtained by USA TODAY. Why does it matter? A 2010 calculation by the VA estimates that 22 veterans kill themselves each day.
(The VA, which has not updated that estimate, says the hotline “rescues” 30 veterans from suicide each day.) Then again: Just four veterans were responsible for 5,619 calls in May, tying up phone lines with abusive and even vulgar comments.
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