GAO’s veteran wait time reports differ vastly from VA’s

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By Nicole Ogrysko

The Veterans Affairs Department says it’s made progress in slashing wait times for an appointment at a VA medical center. Nearly 97 percent of veterans received an appointment within 30 days, the VA said earlier this month.

But a new study from the Government Accountability Office paints a vastly different picture. GAO reviewed cases for 180 newly enrolled veterans at six Veterans Health Administration medical centers.

Of the 180 veterans, 120 received VA care, and the average wait times for an appointment ranged between 22 and 71 days, according to GAO’s recent study.

Roughly half of those veterans waited 30 days, while 12 waited at least 90 days for an appointment, GAO said.

 At the time GAO completed its review, 60 veterans who asked for an appointment did not receive VA care, and 17 of those veterans were not contacted at all to schedule an appointment.

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“The 96 percent and the data that’s been discussed today — we don’t see it,” said Larry Reinkemeyer, director of the Kansas City Office of Audits and Evaluations at the VA’s Office of Inspector General. “[In] every facility we go to, it’s not accurate.”


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