Veteran’s futile call to VA prompts congress members to act

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By Elizabeth McLaughlin

The video shows Army veteran Dennis Magnasco trying to schedule a doctor’s appointment at his local VA hospital in Bedford, Massachusetts. But a nearly five-minute phone call became a maddening stream of automated audio messages.

And just when it sounds like Magnasco will be transferred to a representative to help him schedule an appointment, he is looped back to the beginning of the original recording, again and again.

The problem of trying to get in the door of VA hospitals is one Magnasco said he’s heard from veterans many times.

Magnasco, who served as an Army infantry medic, works as a district representative and veteran’s liaison for Congressman Seth Moulton (D-MA). Magnasco told ABC News he gets great care from the VA, but it’s difficult to gain access to the system.

The issue is one Moulton, a fellow veteran, has been working to solve. He introduced the hire vetsFaster Care for Veterans Act last month with Congresswoman Cathy McMorris Rodgers (R-WA). The bill is designed to improve the way veterans access health care by introducing self-scheduling technology that could be used on a smartphone or computer. The legislation is expected to receive a hearing in mid-March.

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