By Associated Press
A supervisor at the Veterans Administration office in Honolulu was manipulating data to make it look like the agency was processing veterans’ benefits claims faster than they actually were, according to a new report by the VA Office of Inspector General.
The data manipulation happened last year when there was heightened scrutiny nationwide over how long veterans were waiting to see doctors.
The electronic records altered in Honolulu dealt with benefits claims, not medical appointments. But the finding underscores that there are ongoing problems within the system.
The Honolulu supervisor was removing controls in the electronic record that are used to track and identify the progress of claims.
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